Question 1

On-site Training

Accepted Answer

All TorcUP representatives and distributors are fully educated to provide our customers with training on the use and maintenance of all TorcUP tooling.
 • Safe operation of all tooling, including reaction point placement and operator positioning
 • Achievement of appropriate torque output
 • Proper maintenance and field servicing of all tooling
 • Troubleshooting for possible issues

Question 2

Trade-in Program

Accepted Answer

TorcUP offers a trade-in program of new tooling for old tooling, competitors’ tooling or even old methodology. The exchanged tooling can be operational or not. Each trade-in is evaluated on a case by case basis, and can be for a single tool or an entire fleet. All new tooling will carry a full factory warranty.
 • Upgrade to new technology
 • Replace old methodology
 • Swap broken tools for new tools

Question 3

Engineering Services

Accepted Answer

TorcUP has a full service engineering department located at its headquarters. The engineering staff provides our customers with a wide array of support.
 • Application analysis
 • Direct contact for custom tooling questions
 • Application specific design capabilities for tight tolerance needs
 • SolidWorks application approval to show fitment

Question 4

Rental Services

Accepted Answer

TorcUP offers its tooling for rental and rent-to-own in various locations.
 • All tools are factory-certified TorcUP tools
 • Tools can be rented daily, weekly or monthly, dependent upon location
 • Rental credits can be used towards purchase, subject to current rental rules and location

Question 5

Repair Services

Accepted Answer

TorcUP provides full repair and refurbishment services for all TorcUP models
Our factory technicians provide:
 • Free repair estimates prior to work.
 • Genuine quality TorcUP replacement parts.
 • 24 – 48 hour repair process turnaround.
 • All warranty repairs include calibration at no-charge.
 • All repair replacement parts covered by 13 month warranty.

Question 6

Calibration Services

Accepted Answer

TorcUP’s environmentally controlled ISO/IEC 17025 calibration laboratory offers the most advanced torque force measurement technology combined with a staff of highly skilled technicians.
All calibrations include:
 • Complete tool operational analysis
 • Paper & electronic calibration certificates
 • Multi-pass calibration certification process
 • Fully documented paperless record keeping

Question 7

Warranty Services

Accepted Answer

The TorcUP Warranty covers factory defects for the following lengths of time dependent upon the tooling purchased:
 • TU ULTRA SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
 • TX SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
 • RP SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
 • VT SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
 • SR SERIES WRENCHES – 13 Month Warranty From Date Of Purchase
 • EP, AP AND SV SERIES PUMPS – 13 Month Warranty From Date Of Purchase
 • BOLT TENSIONING EQUIPMENT – 13 Month Warranty From Date Of Purchase
 • ACCESSORIES AND COMPLEMENTARY PRODUCTS – 13 Month Warranty From Date Of Purchase
 • SOCKETS AND TURBINE TOOLING – Lifetime*
*Some Exclusions Apply

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